1. Return & Cancellation Policy

    Return & Cancellation Policies Return Policy Opened Items - Defective Items Only: Quetta Dry Fruits will pay for all standard shipping costs, charge no restocking fee and accept all returned items when the return is a result of our error. This includes: Defective items: stale, rancid or bad product Wrong product(s) received in an order Wrong amount of product shipped Any opened item return requires proof of purchase. Any item missing from an order must be reported to the company within 5 days of tracked receipt of shipment. Unopened Items: The return process for unopened items must be initiated within 7 days of tracked receipt of shipment and will receive a 100% refund or exchange. The determination of a refund or exchange will be made by Quetta Dry Fruits on a case-by-case basis. Depending on the amount of unopened product being returned, there may be shipping or restocking fees: To ensure the highest quality products for you. At Quetta Dry Fruits , our products go through a rigorous triple check process before they are shipped, assuring consistency and reliability of your order’s contents. The packing and shipment of food products requires extra attention and meeting specific regulations when it comes to cleanliness and sanitization from the initial picking of items, packing products, and preparing them for shipment. We guarantee that every shipment leaving our facilities exceeds the required government regulations for food products. We will not accept shipment returned once opened, unless rancid or defective product. The only exception to this is if you have received a defective item as stated above. Order Cancellation Policy How to Cancel an Order Once an order is placed, we make every effort to have it picked, packed, and ready for delivery the same day, Monday – Friday, 9am – 5pm. Due to this, to cancel an order, the following policies apply: Business Hours: Monday – Friday, 9am – 5pm: You must contact us the same day you placed the order by 5:00pm to cancel an order. Evenings & Weekends: Anytime outside of our business hours, you must contact us by 11am on the next business day to cancel an order. What if I Cancel the Order Too Late? We do not guarantee the processing of any cancellations that are not received in the stated timeframes above. If you attempt to cancel an order outside of the stated timeframes above and the order has been picked, packed, and is ready for delivery and has not left our facility, there will be a restocking fee determined by Quetta Dry Fruits based on the order contents and quantities. If you attempt to cancel an order outside of the stated timeframes above and the order has left our facility to be delivered, it can no longer be cancelled. How Refunds are Processed for Cancelled Orders Online orders will be refunded via electronic credit. The amount of time to receive the refund is dependent on the financial institutions involved. We do not guarantee specific time frames for refunds. Check orders will be refunded via check within 30 days. Lost or Damaged Product Shipment Policy Lost or damaged items during shipping will be handled through a claim in accordance with shipping carrier’s policy. Packages reported as delivered by the shipping company that are being disputed as such by the recipient will be treated as a dispute between the shipping company and the recipient. We will only reship in cases in which the shipping carrier compensates. Storing Our Products for Best Quality Get the best long-term storage from our products by following these instructions. Dried Fruit: Store in an airtight container in a room temperature setting for high quality for up to 8 months from receiving the product. Nuts and Seeds: Store in an airtight container in a room temperature setting for high quality for up to 6 months from receiving the product. Store in an airtight container in a freezer to extent the freshness for up to 10 months from receiving the product. How to Contact Us If there is a problem with the product you received, you need to cancel an order, there was an issue with shipment or general product and ordering questions, please email us at [email protected] or call 081-2866070, 0321-8005593.

  2. Privacy Policy

    At Quetta Dry Fruits, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing our website or using our services, you consent to the practices described in this policy. 1. Information We Collect We may collect personal information from you when you interact with our website or use our services. The types of information we collect may include: 1.1. Personal Information: Such as your name, email address, postal address, phone number, and other similar information when you place an order, subscribe to our newsletter, or create an account. 1.2. Payment Information: We may collect payment-related information, including credit card details or other financial information when you make a purchase. 1.3. Usage Information: We may collect information about your interactions with our website, such as your IP address, browser type, operating system, pages viewed, links clicked, and the referring website. We may also collect information about your usage and activity on our website, such as your preferences and settings. 2. Use of Information We may use the information we collect for various purposes, including: 2.1. Providing and Improving our Services: To process and fulfill your orders, provide customer support, and enhance your overall experience. 2.2. Communication: To communicate with you about your orders, updates, promotions, and other relevant information. 2.3. Marketing: To send you marketing communications, newsletters, and offers that we believe may be of interest to you. You can opt-out of receiving marketing communications at any time. 2.4. Analytics: To analyze and understand how our website is used, monitor trends, and improve our services. 2.5. Legal Compliance: To comply with applicable laws, regulations, or legal processes. 3. Sharing of Information We may share your information with third parties in the following circumstances: 3.1. Service Providers: We may engage trusted third-party service providers to perform various business functions on our behalf, such as payment processing, shipping, marketing, and analytics. These service providers will have access to your personal information only to the extent necessary to perform their functions and are obligated to protect your information. 3.2. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., government agencies or law enforcement). 3.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control. 4. Security We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. 5. Third-Party Links Our website may contain links to third-party websites, products, or services. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these sites. 6. Your Choices and Rights You have the right to access, correct, or delete your personal information. You can also opt-out of receiving marketing communications from us. Please contact us using the information provided below to exercise your rights or if you have any concerns about your personal information. 7. Updates to the Privacy Policy We may update this Privacy Policy